Old May 9, 17, 7:50 am
Join Date: Dec 2004
Location: ATL
Programs: DL SkyMiles DM/2MM, AA EXP, IC RA, Peninsula regular, amanjunkie
Posts: 5,756
I snail mailed my claim on April 24. Got an acknowledgement email on May 3. Got a call yesterday saying I would be reimbursed for all third-party expenses of substitute travel (rental car, gas, tolls, overnight hotel). We also got the 20k miles each and got refunded the unused portion of our ticket. We're satisfied.
MegatopLover is offline