FlyerTalk Forums - View Single Post - Speculation: 2018 Elite Status - fewer elites, perks changes, etc.
Old May 8, 2017, 11:39 pm
  #63  
dlflyer2
 
Join Date: Oct 2002
Location: Laguna Beach CA
Programs: AA EXP/4MM UA 1MM, HY Global, Bon Lft Plat, HH Dia
Posts: 720
There is no EXP desk as far as I can see. The agent gets an identifier and they are trained to identify as EXP.

I cannot believe the number of unknowledgable and incompetent agents that I've encountered who answered as EXP. To the extent of not knowing city codes where AA is the service provider.

It makes one appreciate the knowledgable and helpful agents that are truly EXP.
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