Originally Posted by
troyb
Unfortunately, the series of errors continued. I wrote a brief email and asked that it be forwarded to the GM. I was promised a response but never received one from him, just lots of back and forth and excuses with reservations. I can't bring myself to stay there.
I don't think I've ever had so much difficulty deciding where to stay - so many seemingly great options, each with their own pros/cons.
Get in contact with Nicholas directly to help sort this.
Alternatively, if you're looking at a particular room type, contact one of the Virtuoso agents here and get them to get you an upgrade at the time of booking to it by booking one level below or work some way around that so it covers the 4th night free.
Either way, let Nicholas know of this issue, or get the agent to do it. They'll sort you out.