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Old May 7, 2017, 3:18 pm
  #97  
FlyerEC
 
Join Date: Dec 2006
Location: Enroute to ? & likely flying in ' A ':)
Programs: TPPS, UA, EK ...; Marriott BONVOY , HH, GP, GC..
Posts: 4,217
Originally Posted by troyb
Unfortunately, the series of errors continued. I wrote a brief email and asked that it be forwarded to the GM. I was promised a response but never received one from him, just lots of back and forth and excuses with reservations. I can't bring myself to stay there.

I don't think I've ever had so much difficulty deciding where to stay - so many seemingly great options, each with their own pros/cons.
Originally Posted by scented
Do let Nicolas know... I very much doubt he wouldn't at least try to make it right! Must be a technical glitch, surely.
Pity you did not email Nicolas directly .
It likely was not forwarded to him , it will just highlight their in competence .

Aman GMs , especially the veterans , will respond expediently if in town . If not the HM / RM will .
Hope you do get to experience Jena
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