Hello,
I booked a economic flex ticket online at airberlin website from Salzburg to Dusseldorf on a business trip for 14 June. However, the trip has to be cancelled as my business partner has overlooked 15 June is a holiday in Germany.
So I follow the instructions on airberlin website and emailed the airline to request for cancellation and refund and got this automated reply :
Dear Sir or Madam,
Thank you for your e-mail.
Due to an increased workload, delays in the response to e-mail requests may occur.
You will receive your answer as soon as possible.
Please refrain from asking for an update on the status of your request.
Thank you for your patience.
Mit freundlichen Grüßen / Best regards
Service Team airberlin group
That was more than 2 weeks ago. Have tried to call their 24hrs number but can either never get thru or the usual answering machine, despite trying multiple times a day. It seems there is no human running the airline?
Any suggestions how to get hold of this airline or I should just forfeit the air ticket cost?
Any advice appreciated.
Made the mistake of booking this airline before checking the reviews. Good lesson for future.