So made a claim, received a mail after 18 hours saying that:
"We are still researching the room accommodation you found on
www.xxxxxxxx.com. Once this has been verified and all Terms and Conditions have been met, you will receive confirmation from our office."
Dropped them an email after 24 hours after receiving this and got a response:
"Please allow us additional time to complete the verification and do additional research to ensure that we have all the information necessary to qualify the claim’s validity. As soon as we have a result we will send you another e-mail regarding this."
So its been 72 hours and the research is still on. Anyone had a similar experience and what could this be about?