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Old May 13, 04, 8:54 pm
  #6  
NGO-NWA
 
Join Date: Apr 2004
Location: Amsterdam
Programs: DL DM MM, KLM Gold, HHilton Gold, IHG Gold, Hertz President's circle
Posts: 116
Question Changes are needed!!

I also do not understand NWs reluctance to upgrade passengers, especially Elite members flying on upgradable tickets. I was on a recent flight SFO-NRT-NGO that had two tires fail on take-off from SFO. We ended up having to spend another night in SFO and upon arrival at NRT were told to check with the GA for our flight to NGO. I knew that my nice aisle seat in the front of the plane was gone, as I was a day late, but I asked the GA about an upgrade to BC for the short flight, 45min. I was told that BC was full, so I took my middle coach seat like a good boy. Only problem was only one customer flying in BC, 1 out of 20+ BC seats , yeah that is full alright. My question is why was I lied to by the GA and why in the heck wouldn't NW want to give a PE member a BC seat on a short flight after stranding him in SFO for another night? Yes, I have written complaints to both NWA Japan and NWA USA, still awaiting their reply. Anyone else with similar experiences?
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