Originally Posted by
moorw003
I just rang Air Canada, was on hold for 80 minutes. Got an agent who said it wasn't possible. I quoted this exact message from you, and 30 seconds later, BINGO.
She then thanked me for teaching her how to do it.
Good to know FT continues our quest to up-train AC call center staff. Reinforces my suggestion to have the staff browse it. But then, they might stop them doing things they're not supposed too as well
