Old May 1, 17, 10:44 am
  #13  
HKG_Flyer1
 
Join Date: Mar 2001
Location: Dallas
Programs: AA PLT/5MM; AS MVP GLD 75K; DL PLT; EK SLV; VX GLD; HHonors DIAM; SPG Platinum
Posts: 4,043
As a Gold member, flying VX several times for week, I am definitely noticing deterioration in product quality.

1) First class seats are not being maintained properly... at least 25% of the time, recline feature doesn't work properly and requires manual override.

2) RED system frequently malfunctions.

3) Some of the ordering options have been disabled.

4) Food ordering seems to be turned off earlier in-flight.

5) Call center employees are poorly trained and lack knowledge of Elevate program features.

It seems like AS management is taking for granted that top tier Elevate members are going to automatically stick with AS. I'm surprised/disappointed at the lack of proactive engagement from AS to retain high-status Elevate members.
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