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Thread: Has Alaska Airlines taken over the reservation call center?
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Old May 1, 2017, 9:29 am
  #10  
CDKing
FlyerTalk Evangelist
 
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Originally Posted by HKG_Flyer1
So frustrating. Could never reach an agent who had any familiarity with the Gold upgrade program after repeated tried.

Sent an email to customer service and was told they were unable to help me, referred me back to the call center.
They are useless, email people can't do anything and not even the call center can help most of the time.
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