Originally Posted by
arollins
Typically changes of 2 hours you can request a different routing and or full refund.
Pax should assert themselves. You can ask for a change if AA changes flight time by 5 minutes. I understand they may not refund but I personally will not accept having my schedule subjected to whatever works for AA. Have never had a problem getting changes but have had to push sometimes. No doubt holding status helps.
Originally Posted by
SAN_Finn
I do feel for the op in the sense that AA could do a lot better job at informing customers what changed in their travel plans. The email about flight change is very vague and requires way too much digging to see what changed and what the impact was.
Originally Posted by
sosfo
+1
I wish that email would show both the old and the new information side by side like other carriers.
Originally Posted by
bse118
AA is terrible about notifying about schedule changes, agreed.
Agreed on all accounts. AA sucks at this and it would be so simple to fix.