Originally Posted by
corporate-wage-slave
Oh dear, what happened?
Just went through myself. The Premium entrance filtered into a section where there was only one lane open.
The delays were at the tray loading point, because everyone seemed to have 4 trays' worth of stuff, and those loading at the positions nearest the scanner were getting frustrated that theirs didn't fit because it was chock full.
This happens at LHR too, but there are fewer entry points (4 vs. 6 perhaps?), plus the staff at LGW seemed to struggle a bit more. Plus it was a bit more of a holidaymaker vibe.
If 2 lanes had been open life would've been a lot easier - I'll optimistically assume they opened another one soon after!