I can see why the word "ambushed" would be used, although I wouldn't use that word. Once the decision has been made to restrain a passenger, we are not going to tap him (or her) on the shoulder and say " excuse me sir, (or madam) do you mind holding your hands out so we can cuff you, thanks awfully".
It's not a decision taken lightly, we don't want it, look forward to it nor enjoy it, but there will be a plan formed and it has to be done quickly, and it will need a group of crew. It's quite a traumatic event for all.
P.S. Any passenger restrained in J would be moved back as we cannot secure the feet to the seat in front in J.
Last edited by flygirl68; Apr 28, 2017 at 3:14 am
Reason: To add the P.S.