Old Apr 27, 17, 7:19 am
  #5  
sfozrhfco
 
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 4,806
...but your chances in getting a clueless/powerless agent when calling Virgin are exponentially higher. Poorly trained outsourced agents who will be out the door in a matter of months are not going to be the best representatives of the brand. Both Dallas and Denver agents are usually terrrible and were the worst part of VX for the greater part of the past year. Expecting you will find an agent that knows elevate in and out is a fools errand.

AS is hiring their own people and will train them in their own way of doing things. There is little reason for them to put resources into retraining the outsourced people as Elevate will be gone soon.
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