Old Apr 26, 17, 7:45 pm
  #2  
sfozrhfco
 
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 4,812
As was mentioned in several other threads, the problems started when Virgin was trying to save costs to make themselves more attractive to a buyer and moved the outsourced call center to Denver. Many of these agents were not trained properly. After the acquisition and the announcement by AS that pretty much everything Virgin will be gone as soon as possible, the outsourced call center people know that their jobs answering calls for the Virgin brand are winding down. These workers are outsourced and now temporarily employed answering calls for a brand and FF program that will soon be gone. Going through the motions is to be expected. It will take AS awhile to hire and train new people and they will not be trained in how elevate or VX works as by then, both will be a distant memory.

Try to do what you can online or fly somebody else until things are sorted out over the coming months with the transition to everything Alaska.
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