A FlyerTalk Posting Legend
Join Date: Sep 2006
Location: where the chile is hot
Programs: AA,RR,NW,Delta ,UA,CO
Posts: 41,668
When a situation gets out of hand to the point that multiple pax are 'pushing back', then TSA has failed. 100% failed.
TSA has either failed to communicate properly to the pax what is going on and why it is right, or TSA is in fact doing something wrong and superiors should immediately step in and straighten the offenders out.