Originally Posted by
lotrbfme
Look how different AA handled their latest PR case... the employee was fired and they apologized inmediately on twitter and the women was upgraded to first class on her flight. If it would have been the United FA or GA from Dao's flight she would have called the police have her knocked and dragged her outside. Then put on twitter that she was aggressive and praise their employees.
Exactly - this is how empowered employees, competent management and adept PR handle a situation.
The entire PR team at UA should be fired. UA is still dealing with fallout while AA has already been bumped off the news.
As for the union, every major airline is unionized. The job of the union is to protect employment for its members, both individually and collectively, and to increase compensation. Abusing passengers does not further either objective and is not the result of a unionized workforce. In fact one of the few things the union can't do is prevent your termination for a criminal act, i.e. assaulting another employee or a passenger.