Originally Posted by
shorthauldad
The secure messaging service seems to be staffed by dopes. The Social Media Team email (wr@barclaycard...) is a much better way to contact them in my experience...
I definitely agree with that. The only thing the secure messaging service is good for is a quick £25/£50 credit to your account.
The SM team are actually pretty good, they can also phone you if they need a bit more information about your posts and start of an investigation before passing it on to the correct team. They seem to have some autonomy which is good.
Barclays social media team (different lot of staff) are also pretty good tbh. They can sort out some stuff for you and can also phone out.