Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,710
That's frustrating, and I think Mr. Marriott would not approve. The concierge lounge is for two types of guests--the most loyal ones, and those who pay handsomely for access. Both groups of people deserve the full array of services, which absolutely includes having sufficient desserts on hand. But I think I'm more concerned about the lackadaisical attitude you said the lounge attendants had, which makes me think they neither have nor have been trained in "the spirit to serve".