Originally Posted by
Pawel Siewko
point is that BA staff at CDG could do this change also they refused to call BA HQ to do it, it should be like this I always though that check in agents/gate staff have more power to make changes.....
As you did not accept the schedule change you could call up and likely get it changed. The airport staff probably cannot do that - I'm not sure how much of the PNR they see to begin with, whereas the contact centres will have the full history.
Airport agents have more flexibility in the case of on the day IRROPS. For all other things, much unlike the US, the phone is best. Unless it's an on-the-day change you can are making according to the fare rules.