Originally Posted by
pinniped
........
But this one is the MOAT. (Mother of all Threads.) It should be allowed to continue.
Now that this thread is truly confirmed The Mother Thread by breaking the 6371 reply record, will we see more constructive discussion on whether or not this incident will lead to a culture change at United that results in better customer service beyond improving only the IDB rules?
The only IDB problem I ever encountered was in Italy in 2000. I am more affected on a daily basis like selective flight cancellations of United Express flights due to weather, poor on-board service, contract agents at the airport who don't know what is going on, inflexibility on re-routing and re-booking during flight cancellations and mechanicals, hard and painful coach seats crammed too closely together, new airplane lavatories where the sinks are so small you can't fit your hands under the water faucet etc., etc.
Will this incident lead to Congress enacting more passenger protections?
Or will this incident just be a continuing soap opera starring Oscar Munoz as the Deer in the Headlights?