Originally Posted by
Polo2883
Nope they said they had no hotels.
But she called the hotel she checked out of this morning and got a room. At a Hyatt too.
It looks like Delta complied with the Contract of Carriage to the letter. This rule specifically:
(a) Hotels
If overnight accommodations are available at Delta contracted facilities, Delta will provide the passenger with a voucher for one night‘s lodging when the delay is during the period of 10:00 pm to 6:00 am. Delta will provide free public ground transportation to the hotel if the hotel does not offer such service. If accommodations are not available, Delta will provide the passenger with a voucher that may be applied to future travel on Delta equal in value to the contracted hotel rate, up to $100 USD.
I think she should still submit a request for reimbursement and submit receipts for the hotel room and ground transportation. Delta could reimburse as a gesture of goodwill. However, I don't think she's contractually entitled to such compensation. The $100 is all that's contractually required by law.