Originally Posted by
embe
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I sent an abbreviated version to United via united.com/feedback and have yet to hear an answer (2 days later).....
Expecting a response in 2 days is perhaps unrealistic. At a minimum, this would have to be routed to the proper departments and some level of investigation under taken. Crews travel and could be out of reach for significant periods of time
Quoting CFRs --- I am sure airlines have an initial (negative) reaction to passengers quoting CFRs -- they know the CFRs. It is like bring a stack of research papers and drug studies when you visit your doctor. State what you observe and why you felt in danger, let them decide what rules apply.
Don't expect anything more than thanks for making us aware of the situation and an apology for the unfortunate events. UA will not provide a resolution report. It will be handled as an internal matter (as any company would, airline or not).
And drop the required actions, again that will be completely ignored.
Keep the letter short and reporting what happened to you and why you felt necessary to write. The rest will be ignored.