Originally Posted by
BF263533
I have been very constructively critical of United on this situation, but executive management and the board created the culture at United. There is no need to bring the gate agent's names into this. The fish rots from the head, and that is Munoz, executive management and the board.
There are a lot of crazy people in this country and you don't want to condemn violence by generating more violence by releasing agent's names.
When you get to people 60 and over there is a good chance their health may not be amenable to an IDB, and may even risk committing prohibited disability discrimination. And when you are dealing with a doctor, in terms of "the greater good," he may have patients who waited months for an appointment, so his IDB could have possibly created the risk of serious harm to some patients.
The police or security officers names are likely to be brought up though.
Some reports are that the passenger was making a connection and had been traveling for 20+ hours. Add age and fatigue to the mix and I can see how he is not going to be in a good mood.
Then have someone basically go to him and say what amounts to: our software has decided that based on your frequent flyer status, check in time, fare your one of the four least import passengers on the flights so you should be inconvenienced for another 24 Hours to permit our staff to have your seat get out now or we will arrest you so get out.