Originally Posted by
wolf72
But they were willing to allow physical harm to be done to a 68 year old Grandfather? That's fine with you?
This is the part that I can't get out of my head, the fork in the road. If UA approached my parents to IDB (they have minor medical conditions for this age), either choice is bad. Denied the flight and have to deal with the extension of their trip, which is significant at that age. Or if they are stubborn UA beats up old people to show them who's boss.
It just makes me sick.