Originally Posted by DrPSB

I was speaking with a friend of mine about this case, and he told me a few months ago he was denied boarding because of a weight and balance issue. He was not offered anything in the way of compensation by the gate agent, and when he insisted he should get something a supervisor was called who gave him a voucher for United. I suspect that investigation is going to show that gate agents have been prompted to not disclose the actual compensation required for IDB, and instead have been directed to push these vouchers.