Originally Posted by
DrPSB
I suspect that investigation is going to show that gate agents have been prompted to not disclose the actual compensation required for IDB, and instead have been directed to push these vouchers.
It would take those lawyers about a half a beer to show UA front-liners
routinely conceal a customer's options and benefits, hoping not to have to give out what they're obligated to give out.
If you take a bump, UA hope you don't know enough to specify cash and will accept worthless vouchers. If you're on a mech delay, UA hopes you won't ask for food, etc. vouchers. If you misconnect, UA hopes you'll buy the "bad weather" line and not press for a hotel. If you're stranded but there's a suitable alternative itinerary on another carrier, UA will claim you can't be booked over and hope you believe it. If things go south in Europe, UA hopes you don't know to invoke Reg 261/2004.
UA is always playing chess against you. Nothing is volunteered. Everyone knows this.