Old Apr 18, 17, 6:06 pm
Join Date: Dec 2015
Location: SoCal
Programs: UA 1K, *G, Marriott Plat
Posts: 921
Originally Posted by fly747first View Post
Yes, but that's because AS, VX, and WN all believe in the importance of customer service; UA couldn't care less about people they consider over entitled and if they didn't have to compete, they would even charge them for water.
Which is exactly my point. The title of the thread is "so how does UA win back the flying public?"

That's how
warrenw is offline