Originally Posted by
rowingman
See Forbes article on UA's systemic abuse of its customers:
https://www.forbes.com/sites/adamhar.../#6da1754cbb10
I have maintained for years that UAL's employees would be much happier if they could fly empty airplanes around the globe, without all those pesky passengers. I have pledged to help them attain that happy state.
You or I should trust an article that can't even correctly state the year and method of Smisek's departure?
The author is clearly a hater than is going to hate. What he should be writing about is how DL's desire for "operational excellence" led to their biggest meltdown in history and subsequent fraud towards hundreds of thousands of customers. Instead he's only letting his extreme bias show.