I never get these emails from Oscar....but it is just words and what is really needed are actions. the 3411 event was everyone's fault, no one was right, the events related in this story are even more disturbing to me.
http://www.huffingtonpost.com/entry/...b01566972250cf. United has some serious issues, that is not new, there is an "us against them" culture that was cultivated by the previous leadership and it does not go away overnight. It took years to create it, it will take more years to repair the damage. In the mean time, people will keep flying UA because in too many cases, we no longer have other real options.