Old Apr 17, 17, 6:23 pm
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 7,041
Originally Posted by 757FO View Post
I would argue, safety is the most critical thing, and the most important thing to be excellent at.
Absolutely, but from the passenger's perspective, when we have several carriers with equally outstanding safety records to go with similar networks, schedules and frequent flyer programs, customer service makes a difference.

There's no reason a safety culture can't coexist happily with a customer service-oriented culture.
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