Originally Posted by
nli007
As someone who knows many airline staff across multiple airlines, my take on the situation is outside the LEGAL department for each airline, and maybe a couple very senior staff within PR/Communication/Customer Relations, 99% of front line staff, including pilots, do NOT know the CoC.
Many times, internal policies do not accurately reflect Coc and/or tariffs.
This is by no means uncommon. Don't think people working for tech companies know the EULAs for their products very well either. It's not something staff are encouraged to learn about either. Staff are given their procedures and that's that.
The last thing you want is your frontline staff thinking they're experts on your legal agreements and then get dragged into legal arguments with customers (who could be trained lawyers).