...citing rules that say passengers should stay in their ticketed cabins.
http://www.dailymail.co.uk/news/arti...mped-seat.html
Looks like the crew on the MEL-LAX flight had common sense. The crew on the LAX-MEL flight lacked common sense. I think UA, first and foremost, needs to give some of its crew members some common sense training. This woman's grandchildren had pooled together their money to allow their grandmother to buy a business class ticket outright, so this woman was flying on a purchased, not upgraded, J fare (although that's really not relevant IMO). The fact remains that the crew not only refused to allow the daughter to come into the J cabin to help her elderly mother, but they also refused to help this woman themselves.
Here is the daughter's complaint:
https://drive.google.com/file/d/0B-M...5xQWlQY1U/view