Old Apr 16, 17, 5:04 pm
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Join Date: Mar 2001
Location: SDF
Programs: former Olympic Airways Gold (yeah - still proud of that!)
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Originally Posted by sw3 View Post
Doesn't matter that the pax had already boarded, even if the plane was already taxiing or even departed it could have been turned back and pax deplaned per the force majeure and unforeseeable conditions clause of the COC about the possibility of denying service to anyone at any point for that kind reason. This is not only in UA's contract but also AA's, DL's, WN's. So indeed the 4 passengers had already boarded legally but they were also legally requested to deplane as long as this came with the relevant compensation and as long as it's demonstrated that it was because of an unforeseen circumstance.
The current situation was neither force majeure or unforeseen circumstances.

Those two provisions are not carte blanche for the airline to take any action at any time for any reason. If they were, the contracts would be completely unenforceable and could be cancelled at will by either the passenger or the airline... essentially making all tickets fully refundable.
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