Old Apr 16, 17, 3:46 pm
A FlyerTalk Posting Legend
Join Date: Jun 2005
Location: wandering expat
Posts: 42,853
Originally Posted by transportprof View Post
We've all come across angry and bitter UA agents who can be counted on to make a bad situation worse. They are certainly a minority, but now that it's obvious the consequences of their misbehavior can be quite significant for the company, I hope that management will get serious about re-training them, and if that doesn't work, then it's time to get serious about removing them from the workforce.
halls120 is online now