Originally Posted by
Baze
In the announcement of DL raising their max payouts it was stated that previously GA's max was $800 and supervisors was $1350. Now it is $2000 and $9950. What are UA's maximums for each position? Who could they have called to authorize a higher ($1600) amount? So, if UA's maximums for those levels are (were) the same as DL's then the $1600 was above anybodys authorization limit. Are there even higher ups that could have authorized the $1600? Legitimate questions, not trying to say anything about the $1600 being reasonable or not, just what are the levels for each employee position.
Let's not forget that UA estimates the breakage rate for vouchers to be 75%, so some vouchers for UA$1600 only equal US$400 in real money. It would have been a small price to pay to keep customers happy under the (hopefully rare) circumstances of the 22 hour overnight delay, even if we don't look at the damage the ensuing incident inflicted on UA.