FlyerTalk Forums - View Single Post - Man pulled off of overbooked flight UA3411 (ORD-SDF) 9 Apr 2017 {Settlement reached}
Old Apr 15, 2017, 11:00 am
  #5798  
PaulInTheSky
 
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,212
Originally Posted by SkiAdcock
TMZ reporting change effective immediately.

"Effective immediately, a passenger cannot be removed to accommodate a United crew member unless it's essential for the crew member to make the flight in order to work another flight, AND the crew member arrives at least 60 minutes before the doors close. The idea is that the airline will make decisions on who to boot from a flight at the gate or lobby area ... before the passengers board the jet. If a crew member arrives less than 60 minutes before the doors close, tough luck ... they have to take a later flight."

Actual doc in link:

http://tmz.vo.llnwd.net/o28/newsdesk...doc-tmz-01.pdf
Hate to say that 'I told you so', but that's one of my recommendations for UA's change of crew scheduling and booking policy. A good direction by UA to try to fix the issue.
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