Southwest RR disapointment
After countless flights gaining and saving my Southwest Rapid Rewards points I had enough to fly my Daughters family down from Seattle for Easter. When I went to the site I could see options Use points, Gift points, Donate points, buy points. Knowing my daughter had an account as well, I decided to gift her Over 45,000 points to make there flight . For all transactions it states that you need your credit card to complete the transaction. I completed the online transaction unaware that I just bought my own points to give to my daughter. A month later the credit card bill arrives showing a $450.00 charge for buying the points that I owned and gifted. IT is a total SCAM I contacted Southwest Coustomer service and was told Nothing could be done or reversed FLAT NO, I wrote a letter and recieved the same response. Flyers be aware< why would you buy your own points to give away? Why does Southwest need to have different options listed to use your points if you have to buy points for all the options? Southwest shame on your self !!!!! Poor Buisness Practice!