Originally Posted by
swampcritter
I keep thinking, what if I were booked on the flight the next morning, and I learned it had been cancelled because of a single person not following instructions. What would I think? Would I be a happy customer? Or would I think, why can one person keep me from flying?
And herein lies the problem. You see it only as a single person not following instructions. The fact that those instructions were not lawful? The fact that the person didn't need to follow the instructions?
Perhaps you'd be at the airport the next morning thinking 'thank goodness my 13 year old child wasn't off loaded against their will' (yes, we know minors aren't supposed to be off loaded, but if UA breaks the rules in one area, what's to say they wouldn't off-load a minor in contravention of the rules?)