FlyerTalk Forums - View Single Post - So how does UA win back the flying public? (Beyond the obvious)
Old Apr 12, 2017, 5:48 am
  #236  
chrisboote
 
Join Date: Apr 2015
Posts: 74
Originally Posted by tcmb99
In fact I hardly ever witness overbooking in Europe and Asia, you guys can correct me if I wrong.
Yes, you are wrong ...
And if there is overbooking it is handled at check-in, not the gate by refusing the people who come late or don't have online check-in
And that is why you seldom see it

In the UK (and to a lesser extent the EU) many more fares are fully flexible, which means many more no-shows, and many more incidents of overbooking, where someone changes their meetings to stay a day longer or come back a day earlier

The EU has strict rules on what must be paid to passengers, VOL (VDB in US parlance) from economy get 250 EU - none of this voucher crap - for a short flight, then 400 or 600 for longer flights, PLUS a seat in the next flight, drinks and/or meal vouchers and an overnight stay where necessary

IVOL is very rare, because of this generous compensation, but can be up to three times the VOL compensation
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