Originally Posted by
robinhood
Can anyone imagine this sort of thing happening on ANA? Everyone from the CEO down to the flight crew to the gate agent would be immediately dragged before the cameras to publicly bow in shame and resign for treating a customer so disgracefully. The problem here is that we have a culture among US airlines (and this is by no means confined to UA) where the passengers are "the enemy" and are routinely treated as such.
And be called before the national assembly to have their asses handed to them.
Remember nut rage?
Put me on that jury. I'll hand the customer more money than he and the next four generations could possibly hope to see in their entire lifetimes. Then put me on the jury for the case suing the police. I'll gut them. By the end of it all, maybe he'll have enough money to buy United.