Old Apr 7, 17, 7:49 pm
Join Date: Sep 2009
Location: HNL
Programs: DL DM, BW DE (lifetime), HH DE, Marriott PE (lifetime GE), National Emerald Executive
Posts: 6,571
Originally Posted by WWads View Post
My Delta flights have been a lot less packed lately. Maybe there is something to this.
Its customers are not all as stupid as Dullta management thinks. The continued devaluation and the total and complete lack of trust and respect that customers have for DL will catch up with it. Not immediately, but over time. This may be just the beginning of that... of course, by then the management "geniuses" responsible for this will have collected their bonuses and will be out of the door already likely. For DL management it's a short term play (reduce SlyMiles liabilities off the books by devaluing yet again = collect a fat bonus check the next quarter). But the full impact of this is only seen in the longer term. And once trust is lost, it is a lot harder to regain it.
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