Originally Posted by
kaka
CX did in fact have the letter that Mrs Chung also produced. it's only the favour that they dont know if the Chungs had redeemed. So at the value of things, they havent redeemed it.
WIth no record of how the discussion between Mrs. Chung and the guy named Paulo, no one can say if there was any truth on the promise of an upgrade for the whole family. We won't even be able to say if it was actually offered or demanded by Mrs Chung. However bottom line 20 years is just a long time to wait for them to use it.