FlyerTalk Forums - View Single Post - CX refuses to honour Oct 97 upgrade promise (Oriental Daily)
Old Apr 5, 2017, 2:25 pm
  #44  
garykung
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Originally Posted by stargold
20 years.. Seriously.

Two years, fine. Anything more, and it quickly starts to get sketchy. To put this in perspective, she received this letter in the year when Intel first released their Pentium II processor, Hong Kong was being handed back to China, and Titanic was the record-breaking blockbuster in the cinemas.

I understand some people just want something, anything, to have a go at CX about. It was also somewhat remiss of CX to fail to indicate when the offer should be taken up by. However, it was at best optimistic, and at worst misguided, for anyone who receives such goodwill measure to seriously think that it was an indefinite promise, capable of being cashed in 20 years later (or longer - we could just as well be having this exact conversation in 2027, judging by some of the reactions).
Time was never the issue IIRC.

You are looking at this in the way how we look things nowadays.

However, if you look at this in the perspective of 1997, airlines in the past tended to make promises that was no longer valid, like unexpired miles, good redemption values, etc.

Beside - per the article, the major issue raised by CX was "no such record".
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