Originally Posted by
garykung
The issue is how a reasonable person defines "any favours". To many of us, it may be reasonable to request upgrade for one. But "any favours" could really mean the entire family FWIW.
Well, too bad for CX to name "any favour".
As ridiculous as it sounds, it could be a mansion in the Peak (although CX is not really into real estate).
Per CX's policy for A-card - Availability of physical space, i.e. an actual seat is available at the airport.
the modern a-card favors come from 1-seat failures, you get a upgrade for 1. fair enough.
now the CX management in 1997 clearly saw Mr Chung's deeds was way beyond what an a-card may do, hence "any favour" was written in the letter.
with "any favors" in the letter, using it on a family of 2 (mother and daughter) to upgrade to business class (which is what it would have been like in 1997... the idea of PE havent even existed back then) is clearly CX not playing ball with the "promise" in the letter.
i personally think the Chungs did the right thing taking this to the press, as the current CX management wouldnt have done anything wrt the promise in 1997.
or, this is how CX see/value life in 2017.