- Nurse Mr. Chung performed CPR on CX828 HKG-YYZ 5 Oct 97
- CX Customer Relations Steven Hindes sent appreciation letter to Chung.
- Another manager Paulo also called Mrs. Chung. Mrs. Chung asserting Paulo stated the "return the favour" meant her whole family can be upgraded to J "when space available"
- In Feb 17 Mrs. Chung bought HK-London R/T Economy tickets and asked CX to fulfil its Oct 97 pledge
- CX refused, citing a) No record of Hindes/Paulo making the upgrade promise (although it confirmed the 5 Oct 97 incident took place) and b) inability to verify whether the pledge has been previously redeemed. Only offered to upgrade any one passenger to PE, *or* some Asia Miles.
http://hk.on.cc/hk/bkn/cnt/news/2017...00822_001.html
