Originally Posted by
dolfinco
service was extremely poor.
Originally Posted by
dolfinco
The bed[...] and the set up [...]
That's hard product, not service. You upgraded Y>J? Or J>F?
Either way the EK hard product is well advertised and easily researched, especially given they only have 2 types of aircraft (777 and 380), so expectations could have been appropriately set with advance googling.