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Old Apr 1, 17, 1:01 pm
  #1
moos
 
Join Date: Dec 2005
Location: Chicago
Programs: LH SEN, AB GOLD, SPG PLAT, HHONORS Diamond
Posts: 55
Topbonus redemption issue - CS contact

Hi Everyone.

I had about 40K miles and tried to book an award ticket online and kept getting error messages. Finally called the AB USA number and chose the Top bonus option - after a long wait the agent politely told me that i have to call germany and that office closes around 1pm CDT !! I explained to him that my miles expire tonight - what can we do - he suggested i email the Services team and call next day. I did. I was told by an agent - oh your miles expired. I tried to explain - she flat out said - you had 3 years to spend and if you can not book online it is not my problem and disconnected the call. ( I am not making this up) I politely asked if i can talk to the supervisor she refused and disconnected me. ( and that call costed me probably $20). Is there a US contact for Customer Service ? Yes i know i had 3 years, but i was still within the contractually obligated period when i tried to redeem the miles ...
thoughts / Advise / comments welcome
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