Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,888
Final Update
Date: 3/28/2017
AAdvantage Status: Platinum
Fare class: Economy, M
What happened: RIC-LGA flight diverted to PHL due to de-icing equipment failure. Flight subsequently cancelled after they couldn't fix the issue on the ground at PHL in time. I ended up self booking Amtrak to reach NYC. The next available flights to LGA were the next afternoon, which didn't work for me
Compensation: American proactively gave 15,000 miles. I asked for reimbursement for my train ticket, and American didn't budge
Comments: 15,000 miles is nice, but the ticket should be reimbursed as well. American should be pretty well versed in getting people from PHL to LGA via alternative means; there were maybe 25 people on this flight, they could have booked everyone on Amtrak if they wanted