Old Mar 29, 17, 6:20 am
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,270
Originally Posted by toothpick View Post
I noticed that the Avios points I would have received for a full fare Business Class fare from YYZ to DUB have not been credited. Going to the "claim missing points" page I am instructed to FAX - yes, FAX a page worth of details about myself, AND fax my original boarding passes! Are they kidding me? Who has paper boarding passes anymore?
For a $4,000 Business Class return trip from YYZ to DUB on EI - part of the IAG and BAEC Avios network, I get nothing except the labour of figuring out how to send a fax?
Anyone have a better idea how to get the points owed?
Not a "rip off" and almost certainly has nothing to do with BA and everything to do with EI.

BA credits what the "other" carrier confirms. If the "other" carrier requires faxed information, that is what the "other" carrier requires and that is why the requirement is what it is.

That is why posts above discussing the use of simple online forms for QR have no value for this OP as he did not fly QR. He flew EI.

I do suggest that rather than having a go at BA, the practical solutions above and one more may get the job done. Screen shot and then print the boarding passes and then PDF the packet as an email. I doubt that EI will know or care whether BA received the package via email or fax when it reviews for compliance.
Often1 is offline